1. Book Your Service

 

 

Contact Go Go Auto by phone or email to request an appointment.

 

We service:

 

• Brampton: $60 mobile service charge

• Extended areas: $90 mobile service charge

 

 

For locations outside these areas, please call. We will do our best to accommodate depending on availability and scheduling.

 

For certain bookings (including larger jobs or advance scheduling), the mobile service charge may be required in advance to secure the appointment.

 

 

 

 

2. Mobile Service Charge & Diagnostics

 

 

All services include a mobile service charge, which covers:

 

• Travel to your location

• Basic diagnostics (up to 1 hour, as required)

 

 

Diagnostic time is based on what is reasonably required to assess the issue and is not guaranteed to use the full hour.

 

Diagnostics are limited to what can be accessed without significant disassembly.

If further inspection is required beyond surface-level access:

 

• Additional charges will apply

• You will be informed before proceeding

• Your approval is required

 

 

 

 

 

3. Estimate & Approval

 

 

You will receive an estimate before any repair work begins.

 

No work will be performed without customer authorization.

 

Approval may be:

 

• Verbal (standard for efficiency)

• Written (available upon request)

 

 

By providing approval, you authorize Go Go Auto to proceed with the agreed services and charges.

 

 

 

 

4. On-Site Service & Repairs

 

 

Repairs are performed at your location where conditions safely and reasonably allow.

 

Service is dependent on:

 

• Safe working conditions

• Vehicle condition

• Accessibility

 

 

If a repair cannot be completed on-site, you will be informed and alternative recommendations may be provided.

 

 

 

 

5. 24-Hour Goodwill Return Policy

 

 

We take pride in our work and aim to ensure your vehicle is operating properly.

 

If you experience an issue directly related to the original repair within 24 hours, we will return to reassess at no additional charge.

 

Important conditions:

 

• This policy applies only to the original repair performed

• The issue must be directly related and not a separate or new problem

• Assessment will be based on professional diagnosis at the time of return

 

 

If the issue is determined to be unrelated, a new mobile service charge will apply:

 

• $60 (Brampton)

• $90 (extended areas)

 

 

Labour is not formally warranted.

Parts are subject only to manufacturer warranties, where applicable.

 

 

 

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6. Payment Terms

 

 

Payment is due immediately upon completion of service.

 

We accept:

 

• Cash

• Card

 

 

For certain bookings, the mobile service charge may be collected in advance to secure the appointment. This is not an additional fee — it is applied toward the service provided.

 

 

 

 

7. Cancellations & No-Show Policy

 

 

A minimum of 4 hours’ notice is required to cancel or reschedule.

 

If the mobile service charge was paid in advance:

 

• No-shows will forfeit the payment

• Late cancellations may result in loss of the secured appointment time

 

 

Appointments are only secured once advance payment (when required) has been received.

 

 

 

 

8. Customer Responsibilities

 

 

Customers are responsible for ensuring:

 

• The vehicle is accessible at the scheduled time

• A safe and legal working environment is provided

• Adequate space is available for service

 

 

The customer does not need to be present, but must ensure access to the vehicle is arranged.

 

 

 

 

9. Service Limitations & Liability

 

 

Go Go Auto reserves the right to refuse or stop service if:

 

• Working conditions are unsafe

• The repair cannot be performed properly on-site

 

 

We are not responsible for:

 

• Pre-existing issues or damage

• Failures due to worn, rusted, or seized components

• Additional damage that may occur during necessary removal of heavily worn or stuck parts

 

 

All work is performed based on visible and accessible conditions at the time of service.