Policies & Terms of Service
At Go Go Auto Services, transparency and trust are the engines behind everything we do. Our Policies and Terms of Service outline the key details of our service process, including scheduling, payments, warranties and customer responsibilities. Please review the full terms to ensure a smooth and hassle-free experience.
📅 Booking & Payment Policy
To secure an appointment, a $60 non-refundable booking and diagnostic fee is required. This fee covers: ✔ Travel within the service area ✔ Initial mechanical diagnosis 🔹 Outside service area: Additional travel fee of $25+ applies. 🔹 Payment Methods: Secure payment via e-transfer or invoice links. 🔹 Cancellations: Must be made at least 4 hours before the scheduled time. Late cancellations forfeit the booking fee.
🛠 Repair Authorization Policy
All repair work requires signed authorization before service begins. ✔ A written estimate will be provided after the initial diagnostic visit. ✔ Final charges will not exceed the approved estimate by more than 10%, unless a new estimate is signed. ✔ If additional repairs are needed beyond the original estimate, customers will be contacted for approval.
🔧 Parts & Warranty Policy
We stand by the quality of work and service we provide ✔ Warranty options may be available on selected parts—details provided upon request. ✔ Warranty claims must be submitted within the warranty period for eligibility. ✔ Customers providing their own parts must acknowledge that Go Go Auto cannot guarantee quality, compatibility, or warranty coverage on those parts.
📍 Service Area & Vehicle Access
Customers must provide a: ✔ Safe, level, and legal parking area for repairs. ✔ Accessible space for our technician to perform services safely. ✔ If access is unsafe or unavailable, the appointment may be rescheduled.
🔥 Emergency & After-Hours Service Policy
Policy on emergency and after-hour service requests ✔ Emergency repairs may be available on a case-by-case basis—additional fees may apply. ✔ After-hours services are limited—contact us for availability.
🔒 Insurance & Liability Coverage
Insurance and liability coverage information ✔ Road risk insurance protects vehicles during test drives. ✔ Garage liability coverage applies to accidental damage caused by our technicians. ✔ Go Go Auto is not responsible for mechanical failures unrelated to our services.
⚠️ Liability Disclaimer
Go Go Auto is not responsible for: ❌ Pre-existing vehicle conditions or unrelated damage ❌ Additional faults discovered during or after the repair ❌ Delays caused by weather, unavailable parts, or unsafe service conditions
🛢️ Oil Spill & Surface Damage Waiver
We take precautions to protect your property using protective mats and absorbents. However, due to the nature of mobile auto repairs: ✔ Occasional spills may occur despite best efforts. ✔ Customers accept responsibility for any stains, discoloration, or surface damage resulting from automotive fluids. ✔ If you have surface concerns, please notify Go Go Auto before service begins so we can accommodate accordingly.
💳 Refund & Dispute Resolution Policy
Policy on issuing refunds and/or dispute resolution: ✔ Booking fees are non-refundable once payment is received. ✔ If a customer is unsatisfied with service, they must notify Go Go Auto within 48 hours to discuss resolution options. ✔ Refunds may be issued for incomplete services under specific conditions, determined on a case-by-case basis.
📍 Service Area & Vehicle Access
Information on services area and vehicle access ✔ Due to the nature of mobile repairs, some services may require specialized tools or shop access. ✔ We do not perform extensive engine rebuilds or transmission swaps on-site. ✔ Inclement weather or unsafe working conditions may impact service availability.
🚗 Mobile Service Limitations
Customers must provide the following: ✔ Safe, level, and legal parking area for repairs. ✔ Accessible space for our technician to perform services safely. ✔ If access is unsafe or unavailable, the appointment may be rescheduled.
👥 Customer Responsibilities
Customer responsibilities for service: ✔ Customers may choose to be present during repairs, but remote authorization is available for convenience. ✔ Vehicles must be accessible for service, whether the customer is present or not. ✔ Customers must ensure that pets or other potential hazards do not interfere with service.
🌧️ Weather Contingencies
In case of unexpected weather conditions: ✔If severe weather conditions (heavy rain, snow, extreme temperatures) impact safety or service efficiency, appointments may be rescheduled. ✔ Customers will be notified promptly if weather-related delays occur.
🛠️ Parts Sourcing
Sourcing parts and material for services: ✔ Customers may provide their own parts; however, Go Go Auto assumes no responsibility for part quality, compatibility, or warranty coverage. ✔ Customers are responsible for ensuring provided parts meet manufacturer specifications. ✔ Customers shall bear all costs related to the installation of supplied parts, regardless of fitment or compatibility. Go Go Auto is not responsible for: ❌ Vehicle conditions or related damage caused by parts that have been provided by the customer
⭐ Service Guarantee & Follow-Up Policy
Quality and service guarantee policy ✔ If any concerns arise within 48 of service, Go Go Auto will review the issue and determine an appropriate resolution. ✔ We strive for customer satisfaction—follow-up adjustments may be considered on a case-by-case basis.
Go Go Auto
Policies & Terms of Service
📅 Booking & Payment Policy To secure an appointment, a $60 non-refundable booking and diagnostic fee is required. This fee covers: ✔ Travel within the service area ✔ Initial mechanical diagnosis 🔹 Outside service area: Additional travel fee of $25+ applies. 🔹 Payment Methods: Secure payment via e-transfer or invoice links. 🔹 Cancellations: Must be made at least 4 hours before the scheduled time. Late cancellations forfeit the booking fee.
🛠 Repair Authorization Policy All repair work requires signed authorization before service begins. ✔ A written estimate will be provided after the initial diagnostic visit. ✔ Final charges will not exceed the approved estimate by more than 10%, unless a new estimate is signed. ✔ If additional repairs are needed beyond the original estimate, customers will be contacted for approval.
🔧 Parts & Warranty Policy We stand by our work! ✔ Warranty options may be available on selected parts—details provided upon request. ✔ Warranty claims must be submitted within the warranty period for eligibility. ✔ Customers providing their own parts must acknowledge that Go Go Auto cannot guarantee quality, compatibility, or warranty coverage on those parts.
📍 Service Area & Vehicle Access Customers must provide a: ✔ Safe, level, and legal parking area for repairs. ✔ Accessible space for our technician to perform services safely. ✔ If access is unsafe or unavailable, the appointment may be rescheduled.
🔥 Emergency & After-Hours Service Policy ✔ Emergency repairs may be available on a case-by-case basis—additional fees may apply. ✔ After-hours services are limited—contact us for availability.
🔒 Insurance & Liability Coverage ✔ Road risk insurance protects vehicles during test drives. ✔ Garage liability coverage applies to accidental damage caused by our technicians. ✔ Go Go Auto is not responsible for mechanical failures unrelated to our services.
⚠️ Liability Disclaimer Go Go Auto is not responsible for: ❌ Pre-existing vehicle conditions or unrelated damage ❌ Additional faults discovered during or after the repair ❌ Delays caused by weather, unavailable parts, or unsafe service conditions
🛢️ Oil Spill & Surface Damage Waiver We take precautions to protect your property using protective mats and absorbents. However, due to the nature of mobile auto repairs: ✔ Occasional spills may occur despite best efforts. ✔ Customers accept responsibility for any stains, discoloration, or surface damage resulting from automotive fluids. ✔ If you have surface concerns, please notify Go Go Auto before service begins so we can accommodate accordingly.
💳 Refund & Dispute Resolution Policy ✔ Booking fees are non-refundable once payment is received. ✔ If a customer is unsatisfied with service, they must notify Go Go Auto within 48 hours to discuss resolution options. ✔ Refunds may be issued for incomplete services under specific conditions, determined on a case-by-case basis.
🚗 Mobile Service Limitations ✔ Due to the nature of mobile repairs, some services may require specialized tools or shop access. ✔ We do not perform extensive engine rebuilds or transmission swaps on-site. ✔ Inclement weather or unsafe working conditions may impact service availability.
👥 Customer Responsibilities ✔ Customers may choose to be present during repairs, but remote authorization is available for convenience. ✔ Vehicles must be accessible for service, whether the customer is present or not. ✔ Customers must ensure that pets or other potential hazards do not interfere with service.
🌧️ Weather Contingencies ✔ If severe weather conditions (heavy rain, snow, extreme temperatures) impact safety or service efficiency, appointments may be rescheduled. ✔ Customers will be notified promptly if weather-related delays occur.
🛠️ Parts Sourcing ✔ Customers may provide their own parts; however, Go Go Auto assumes no responsibility for part quality, compatibility, or warranty coverage. ✔ Customers are responsible for ensuring provided parts meet manufacturer specifications. ✔ Customers shall bear all costs related to the installation of supplied parts, regardless of fitment or compatibility. Go Go Auto is not responsible for: ❌ Vehicle conditions or related damage caused by parts that have been provided by the customer
⭐ Service Guarantee & Follow-Up Policy ✔ If any concerns arise within 48 of service, Go Go Auto will review the issue and determine an appropriate resolution. ✔ We strive for customer satisfaction—follow-up adjustments may be considered on a case-by-case basis.